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FROM SIMPLIFIED BUSINESS TELEPHONY TO ECO-FRIENDLY OFFICE PRACTICES
Today businesses of all sizes implement various technical solutions for increased efficiency, improved team productivity, and more sustainable practices. They are constantly looking for cost-effective and reliable options which allow them to optimize the applied technologies.
Fixed Mobile Convergence (FMC) enables routing all your business calls from your fixed phone line to your mobile phone. This technology allows using just one phone with a single contact number. It supports businesses in their efforts towards smarter tech use, as any cell phone can also be used as a landline phone.
Find out what advantages this modern technology brings your company and why you should consider its implementation.
The FMC technology enables the routing of phone calls from landline numbers to the employee’s mobile phone.
This prevents employees from being chained to their desks while waiting for an important call. Instead, they can work from home, coffee shop, or be on a business trip and still answer this call.
Besides, the callers won’t notice that the employee is not at the office as they dial a fixed-line contact number.
As an essential communication tool in daily activities, the mobile phone strongly supports employee flexibility. Fixed-mobile convergence ensures utilizing the cell phone by forwarding calls from landline numbers to the employees’ mobile devices.
Moreover, it is a solution that simplifies your business telephony experience and constantly keeps people connected to your business.
Improving team productivity is a key factor for any business. Working from anywhere and from any device is a widely adopted practice that supports collaboration in and outside the enterprise.
Fixed-mobile convergence technology allows employees to choose the location from where they connect and work. Communicating with customers or partners from almost anywhere is a major benefit for the company and the employees. It improves team productivity and increases employee satisfaction.
An important aspect of implementing an FMC solution within your organization is the call control that your team members are given.
Call control allows anyone to decide whether to answer a call immediately. Receiving business calls anytime enables your colleagues to answer promptly. Or whenever it is convenient for the call recipient.
This removes the stress from the employees that a very important client will be left without a response. At the same time, it ensures they will not be bothered during their leisure time.
Thus Fixed-mobile convergence ensures service continuity while streamlining employees’ productivity and motivation.
3. ALWAYS REACHABLE
Fixed-mobile convergence plays a significant role in extending corporate PBX features to mobile phones. With it, employees can always be accessed through a single contact number.
With an integrated mobile PBX solution, there is no need for supporting two separate numbers – for a fixed phone and the cell phone. Whenever necessary, your colleagues can be easily reached with one number only; when a call is received, both desk and mobile phones ring, enabling the employee to answer from anywhere.
That way, they are always reachable to the customers, partners, and management.
FMC is a valuable benefit for your company as business emergencies happen often. Reacting on time, even if the employee is out of the office, is priceless.
4. COSTS OPTIMIZATION
Converged fixed-mobile solutions enable your company to leverage the existing infrastructure. By integrating mobile phones with corporate PBX-based phone functionality, this tech helps any organization optimize its communications costs.
Cost efficiency as a Fixed-mobile convergence benefit addresses two major business needs:
- Constant investment in new devices
- Optimized subscription plans
Utilizing the current equipment helps the company optimize its investments in constantly buying new communication devices.
Merging your fixed and mobile phones ensures that you transform your mobile line with a single click into a converging one. There is no longer any difference between your landline and your mobile number. They are both routed through the company’s PBX system.
This enhanced technology allows the calls to be seamlessly routed without a desk phone. As a result, the company can optimize its costs for buying new hardware.
Some companies encourage their employees to bring their mobile devices (BOYD) and use them for business purposes. As FMC facilitates the call routing from the company’s phones to personal cell phones, the incurring costs are usually shared between the enterprise and the employee. For both parties, this solution means cost optimization.
Fixed-mobile convergence brings together your fixed and mobile phones under a common subscription. This means routing incoming and outgoing calls between landlines and mobile phones via FMC technology without incurring further costs.
Whether you place long-distance, international, or in-house calls does not matter. Forwarding them to your cell phone turns the mobile number into another fixed-line office extension. And most companies receive very attractive subscription plans for the landline numbers. Hence, implementing fixed-mobile convergence could be considered a real long-term cost-saving decision.
Fixed-mobile convergence has a simple and automated implementation. With the help of a single application, you can manage all the company’s phone lines. Also, you can benefit from the personalization options of this advanced technology. Considering your company’s communications needs, you can define your preferences for calls ringing – simultaneous or sequential.
Additionally, FMC contributes to simplifying your business billing process. You will receive a single invoice for your fixed- and mobile calling traffic. In some cases, mobile voice, data, and broadband fees will be included in the same bill.
Fixed-mobile convergence solutions can be effective for any company. Its features include answering or making business calls from anywhere with a single phone. You receive the whole package of features of the office phone transferred to your mobile device as well.
That way, you can transform your mobile phone into an effective communication hub with a single click. Your landline number will be constantly displayed during outgoing calls so you can give it immediately if needed. Further, there are options for transferring the call to another colleague or return to the caller when necessary.
This feature-rich converged solution lets you view call history, call contacts, and keypads during the conversation.
With the help of fixed-mobile convergence, you receive calls anywhere while on the move. Taking advantage of the call recording feature is recommended if your service vendor offers this feature. Thus you will be sure to have a backup of information shared during the call.
Last, turning the Do-not-Disturb status on or off allows you full control over the calling. Answering emergency calls is valuable, but being able to switch off is priceless.
Sustainability is a very important objective for any modern company. Fixed-mobile convergence is a technology that supports the company’s efforts in promoting environmentally friendly office practices.
As mentioned, some organizations encourage their employees to bring personal mobile devices and use them for business purposes. Thanks to the technical capabilities of the FMC, these devices can be linked and integrated easily into the corporate infrastructure.
Another reversed practice based on the already implemented FMC is also popular. A company could allow its teams to use corporate phones, tablets, or laptops for personal needs.
No matter which approach is applied, it will mean optimized use of the hardware devices for the company. The result is less energy consumption for the environment for new equipment manufacturing. Additionally, natural resources, typically used for production, will be conserved.
Using a mobile device for dual purposes improves the working ecosystem. It simplifies the company’s business telephony experience, boosts employee satisfaction, and has a positive environmental impact.