7 Important Benefits of Fixed-Mobile Convergence

Today businesses of all sizes implement various technical solutions in search of increased efficiency, improved team’s productivity and more sustainable practices. They are constantly looking for cost effective and reliable options, which allow them to optimize the applied technologies.

Fixed Mobile Convergence (FMC) enables routing all your business calls from your fixed phone line to your mobile phone. This technology allows using just one phone with a single contact number. It supports businesses in their efforts towards smarter use of tech as any cell phone can also be used as a landline phone.

Find out what advantages this modern technology brings to your company and why you should consider its implementation?

1. Flexibility

The FMC technology enables the routing of phone calls from landline number to the mobile phone of the employee. 

This allows employees not to be chained to their desks, while waiting for an important call. Instead they can work from home, coffee shop or be on a business trip and still answer this call. 

Besides, the callers won’t notice the employee is not at the office as they are dialing a fixed-line contact number. 

It is the mobile phone, as an essential communication tool in the daily activities, that supports strongly employee’s flexibility. Fixed-mobile convergence ensures utilizing the cell phone by forwarding calls from landline number to the employees’ mobile device. 

Moreover, it is a solution that simplifies your business telephony experience and keeps people connected to your business all the time.

2. Productivity

Improving team productivity is a key factor for any business. Working from anywhere and from any device is a widely adopted practice that supports collaboration in and outside the enterprise.

Fixed-mobile convergence technology allows employees to choose the location from where they connect and work. Communicating with customers or partners from almost anywhere is a major benefit for both the company and the employees. It improves team’s productivity and increases employee’s satisfaction.

An important aspect of implementing FMC solution within your organization is the call control that your team members are given. 

Call control allows anyone to decide whether to answer immediately a call or not. Receiving business calls anytime, enables your colleagues to answer in a timely manner. Or  whenever it is convenient for the call recipient. 

This removes the stress from the employees that a very important client will be left without a response. At the same time it ensures they will not be bothered during their leisure time. 

Thus Fixed-mobile convergence ensures service continuity, while streamlining employees’ productivity and motivation.

3. Always reachable

Fixed-mobile convergence plays a significant role in extending corporate PBX features to mobile phones. With it employees can always be accessed through a single contact number. 

With an integrated mobile PBX solution there is no need for supporting two separate numbers – for a  fixed phone and for the cell phone. Whenever it is necessary your colleagues can be easily reached with one number only. When a call is received both desk and mobile phones ring, which enables the employee to answer from anywhere. 

That way they are always reachable for the customers, partners and management.

FMC is a valuable benefit for your company as business emergencies happen often. Being able to react on time, even if the employee is out of the office, is priceless. 

4. Costs optimization 

Converged fixed-mobile solutions enable your company to leverage the existing infrastructure. By integrating mobile phones with corporate PBX-based phone functionality this tech helps any organisation optimize its communications costs.

Cost efficiency as Fixed-mobile convergence benefit addresses two major business needs:

  • Constant investment in new devices
  • Optimized subscription plans

Utilizing the current equipment helps the company optimize its investments in buying constantly new communication devices. 

Merging your fixed and mobile phones enures that with a single click you transform your mobile line into a converging one. There is no longer any difference between your landline and your mobile number. Тhey are both routed through the company’s PBX system. 

This enhanced technology allows the calls to be seamlessly routed even without the existence of actual desk phone. As a result the company can optimize its costs for buying new hardware.

Some companies encourage their employees to bring their own mobile devices (BOYD) and to use them for business purposes. As FMC facilitates the call routing from company’s phones to personal cell phones the incurring costs are usually shared between the enterprise and the employee. For the both parties this solution means costs-optimization.

Fixed-mobile convergence brings together your fixed and mobile phones under a common subscription. This means routing of incoming and outgoing calls between landline and mobile phones via FMC technology happens without incurring any further costs. 

It does not matter if you are placing long-distance, international or inhouse calls. Forwarding them to your cell phone turns the mobile number into any other fixed-line phone office extension. And most companies receive very attractive subscription plans for the landline numbers. Hence, implementing fixed-mobile convergence could be considered a real long-term cost-saving decision.

5. Simplicity 

Fixed-mobile convergence has simple and automated implementation. With the help of a single application, you can manage all the company’s phone lines. Also you can benefit from the personalization options of this advanced technology. Taking into consideration your company’s communications needs you can define your own preferences of calls ringing – simultaneous or sequential.

Additionally FMC contributes to the simplifying of your business billing process. You will be provided with a single invoice for both your fixed- and mobile calling traffic. In some cases mobile voice, data and broadband fees will be included in the same bill.

6. Effectiveness

Fixed-mobile convergence solutions can be effective for any company. Its features are not limited to answering or making business calls from anywhere with a single phone. You receive the whole package of features of the office phone transferred to your mobile device as well. 

That way you can transform your mobile phone into an effective communication hub with a single click. Your landline number will be constantly displayed during the outgoing calls so if needed you can give it immediately. Further there are options for transferring the call to another colleague or return to the caller when necessary. 

Taking advantage of this featured-rich converged solution allows you to view call history, call contacts and keypad during the conversation. 

With the help of fixed-mobile convergence you receive calls anywhere – also while on the move. It is recommended to take advantage of the call recording feature if your service vendor offers this feature. Thus you will be sure to have a back-up of information shared during the call.

Last but not least the option to enable or disable Do-not-Disturb status allows you to have full control over the calling. Answering emergency calls is valuable, but being able to switch off is priceless. 

7. Sustainability

Sustainability is very important objective for any modern company. Fixed-mobile convergence is a technology that supports the company’s efforts in promoting environmentally friendly office practices.

As already mentioned there are organisations who encourage their employees to bring personal mobile devices and use them for business purposes. Thanks to the technical capabilities of the FMC, these devices can be linked and integrated easily into corporate infrastructure. 

Another reversed practice based on the already implemented FMC is also popular. A company could allow its teams to use corporate phones, tablets or laptops for personal needs. 

No matter which approach will be applied, for the company it will mean optimised use of the hardware devices. For the environment, the result is less energy consumption for new equipment manufacturing. Additionally natural resources, typically used for the production, will be conserved.

Using mobile device for dual-purposes improves working ecosystem in several aspects. It simplifies company’s business telephony experience, it boosts employee’s satisfaction and It has a positive environmental impact.

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