Choosing VoIP headsets for your business

The true value of a VoIP headset can only be recognized by a person who has struggled to ensure that his voice has been heard clearly. Many companies focus on finding excellent quality headsets for their employees to ensure clear communication is done. Before choosing the best VoIP headset, you should first be able to know which VoIP headset you really want to have.

Monaural or Binaural VoIP headset

A Monaural (Mono) VoIP headset is used to listen in one ear while a binaural (Stereo) headset is used for both ears. Different people according to their job requirements and preferences use different types of VoIP headsets. You, therefore, need to ascertain the type before heading for its purchase.

Mono headsets are always open headsets. They are the right choice when you are part of a team that works together to answer the other party. While not the best in busy environments they let you keep track of what is going on around you. With them, you won’t get as involved and will be able to get things done during the call time. Consider them if:

  • you are a team player
  • your calls are mostly in the company and not with clients
  • you what/need to know what is happening around you
  • fast-paced environments

Stereo headsets give a better depth feel. They are the right choice for conference calls since individuals can be distinguished better. Another perk is the isolation from your environment. Consider them if:

  • you are in a busy/noisy environment
  • you have trouble hearing or understanding the other party
  • you need to distinguish individuals in conference calls
  • quality of service is important

Noise cancellation

Some VoIP headsets offer noise cancellation while others don’t. This depends on the VoIP headset specifications as well as the specific needs for which it has been made. Headsets that offer noise cancellation let you talk more conveniently, without any interruptions.

The noise-canceling headsets have their downsides. Concentration in the conversation means that you won’t be turning attention to your team or other tasks. Usually, people struggle to perform more than one task when they are with noise-isolating headsets. And having someone shout at you so you can turn attention to him is never a good thing in a busy office.

If you are having a problem with any things listed above, consider getting a Stereo headset that is not noise canceling.

Wired VoIP headset VS Wireless VoIP headset

With the prices of current VoIP headsets, a lot of people are asking why we still have wired headsets. With all the convenience of the wireless headsets, there are not many reasons not to choose them. The batteries are no longer a problem and most headsets can last longer than a working day. The wireless headsets are not as heavy as they used to be in the past and most of the connectivity issues are solved now.

There are just two reasons why someone would choose a wired headset instead of a wireless alternative. One is that once they are connected there can be no more connectivity issues. There is no battery, no wireless connection, no channels, nothing that can go wrong. The second is that in busy large business buildings the channels used by wireless devices get overburdened. You can have up to about 300 headsets working in an office and any more than that will have connection problems. To avoid that many big companies, especially call centers, are using wired devices.

Cost VS benefits

There is a wide range of VoIP headset products available in the market, but that does not mean that you should pour out your money into any new product that has got positive customer reviews. You should need to first complete your need audit and once you are done with that, the next step is to see your budget. There is no point in spending extra money for the benefits that you will never utilize. Therefore, choose your VoIP headset after comparing the costs incurred VS the utility derived from it.